Support

• We read every message. Expect a reply within two business days; most arrive sooner.
• Security reports and anything that could expose customer data are handled first. Put "Security" in the subject line.
• Tell us the workspace name and the assistant or provider involved (ChatGPT, Claude, Claude Code, Codex, Shopify, Google…). Never send passwords, API keys or tokens by email — we will never ask for them.

ZYLX Studio does not yet publish a public status page. If zylx.studio is unreachable or an AI assistant reports that Zylx is not responding, email us — an outage report from you is often how we learn of it fastest, and we reply with what we know.

Every AI assistant you connect (ChatGPT, Claude, Claude Code, Codex) appears on the Servers page inside ZYLX Studio.

• Sign in, open zylx.studio/servers, find the connection and choose Disconnect. It loses access immediately — its tokens stop working on the next request and a refresh cannot bring them back.
• To change which businesses a connection may reach without removing it, choose Manage businesses on the same card. Businesses you add to your account later are never added to an existing connection on their own.
• You can also remove Zylx from the assistant's own settings; doing both is fine.

The full walkthrough of what a connection can and cannot do is at Connect Zylx to your AI assistant.

Shopify, Google Search Console, Google Analytics, Google Ads and the other providers are disconnected from Connections inside ZYLX Studio. Zylx stops reading, deletes the stored credential and — where the provider supports it — revokes the authorization at the provider. Data already imported stays in your Business Brain until you ask us to remove it.

• Access or deletion requests: email support@zylx.studio from the address on your account.
• What we collect, who receives it and for how long: Privacy Policy.
• The terms you agreed to: Terms of Service.

If you believe you have found a vulnerability in ZYLX Studio or in one of its AI connections, email support@zylx.studio with the steps to reproduce. Please do not test against other customers' workspaces. We acknowledge security reports as a priority.