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Frequently Asked Questions

Short answers to the questions every new user asks.

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Why this matters

Quick answers, no jargon.

  1. 1

    General

    • Q: Can ZYLX change my store? — A read-only connection cannot. Action-capable connections still require the relevant workspace role, active ZYLX permissions, autonomy policy, and any required approval; targets and outcomes are returned explicitly.
    • Q: Do I need to know how to code? — No. Every step is copy-paste with guides. The hardest step (Google) is ~15 minutes once.
    • Q: Which connections are required? — Only Shopify. Everything else makes ZYLX smarter but is optional.
    • Q: Does ZYLX work outside Canada? — Yes, any Shopify store in any country.
  2. 2

    Claude & AI

    • Q: Do I need a paid Claude account? — Claude custom connectors are available across current Claude plans, with a one-connector limit on Free; Team/Enterprise owners may need to add the connector first.
    • Q: Claude vs the dashboard 'Generate' button? — Same engine, two doors. The dashboard button uses an API key you save; Claude Desktop uses your Claude subscription and is conversational.
    • Q: Can Claude change my store? — Not with a read-only connection. Write/action tools require explicit connection scope plus ZYLX's existing role, policy, and approval gates.
  3. 3

    Billing & keys

    • Q: What do the Google/Microsoft tools cost? — Search Console, GA4, and Clarity are completely free.
    • Q: What if I lose an API key? — Generate a new one in the source tool and re-save in ZYLX. Old keys can be revoked at the source any time.
    • Q: Can I disconnect everything? — Yes: uninstall the Shopify custom app, delete tokens at their sources, and your ZYLX integrations stop working immediately.